Job Number #7246

Team Leader

TITLE: Team Leader

SALARY: $22.00-$25.00/hour

LOCATION: Mississauga, ON


  • Manage a team of outbound sales agents
  • Conduct quarterly and yearly evaluations
  • Work in cooperation with Manager to ensure that consistency in work expectations is communicated to staff effectively
  • Be an advocate of continual learning by encouraging staff to seek after new learnings
  • Build a result-oriented team by sharing goals and results with the team
  • Responsible for monitoring calls to ensure quality standards and provide on-going feedback (including performance improvement) for individual staff and update Manager on staff performance
  • Monitor calls to make sure correct information is given
  • Responsible to meet on a regular basis with staff to share monitoring results, stats, performance and development
  • Responsible for Call Quality monthly report
  • Work with staff to help them achieve the quality goals and benchmarks set for the department
  • Be knowledgeable of the organization, its stand on situations and able to convey these in a professional manner
  • Keep up to date with Customers’ needs and expectations by taking/making calls
  • High school diploma; Bachelor’s degree in business administration, business, or related field preferred
  • Two (2) years’ previous experience in customer support, client services, sales, or a related field with an ability to demonstrate a commitment to serving and providing excellent customer service to donors
  • Demonstrated and proven sales results with ability to sell and negotiate
  • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel*) or CRM/Salesforce experience preferred (*high proficiency in Excel preferred); experience with tracking and recording call information, filing documents, or updating customer profiles/accounts
  • Excellent verbal and written communication skills
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Experience in leading a team; motivating and encouraging a team; building and developing team synergy
  • Have analytical experience and be data driven
  • The willingness and desire to make decisions, initiate action & accept challenges that others may wish to avoid
  • A desire to build the confidence of agents by believing in them and by pointing out strengths and their potential for growth
  • An ability to lead, coach, motivate and mentor people so that they have the required attitudes and skills to make them want to succeed
  • The ability to establish stretch goals, inspire by example, and lead their people to commitment and action

Please note that while we appreciate all applications, only those being considered will be contacted.

If you meet the above qualifications, and possess the above qualities, please send your resume and cover letter to

Please reference Team Leader in the subject line.

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What Makes Us Different?

  • A dedicated account manager will act as your single point of contact.

  • Mier's one day working interview.

  • Mier has unprecedented tracking of the temporary market.

  • Unrivaled turn-around time.

    Mier Recruitment Specializes In...

  • Administration
  • Customer Service
  • Sales
  • Human Resources
  • Marketing
  • Operations

Mailing Address

  • 3700 Steeles Avenue West
    Suite 103
    Vaughan, Ontario
    Canada L4L 8K8

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General Inquiries

  • Telephone: 416.599.MIER (6437)

    Fax: 416.260.6679

    Please submit your resume.